Many businesses faced some enormous challenges during lockdown. H20 Water purification is no different. They experienced a change in customer behaviour when consumers visited their retail outlets in shopping malls and they had to adapt their business model and took their business online. How did franchisor Tony Marchesini and his franchisees work together to stay in business and keep their doors open. How did they manage to retain customers and attract new customers to their business?
What challenges did H20 franchisees experience and how did you communicate with your franchisees to keep them motivated? Listen to this 30 minute interview which is both inspiring and informative. Apologies for the poor quality streaming in this recording.
Has it been strange for you visiting malls during lockdown? What’s it been like for you?