Where

Online

When

25-26 August 2021

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Where

Online

When

25-26 August 2021

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Hours
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Minutes
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How can you prepare, plan and move forward?

Find out what others have done and are doing right now to rebuild their lives, their businesses and their communities, in spite of what’s going on in the world around them.

Franchising which is represented in over 14 business sectors locally and even more internationally, has been affected by the pandemic in a variety of ways – some to a greater extent than others.

Whether you are an established franchisor, an emerging franchisor or start-up or are in the market to buy a franchise, this is a must-attend event that looks at this important sector.

  • How different sectors handled the pandemic.
  • Its growth trajectory beyond Covid – 19.
  • Building a stronger franchise sector.
  • The springboard for renewed growth in South Africa and into Africa.

Join us in this 2-day, 2 stream virtual conference as we discuss some key considerations and best practices for franchise expansion in today’s economy. Get inspired by local and international speakers through key presentations and panel discussions.

REPLAY - Stream 1

Day 1 - Part 1

Will focus on the fight to keep their doors open to how franchises tweaked their models to stay relevant and embrace changes. We speak to association representatives and top franchise brands

From how some within the services sector could capitalize on specific demands to others who now face new challenges as consumer demands change. International franchise brands will join the panel discussion.

Day 1 - Part 2

Getting perspectives from local operators on how they had to adapt to meet consumer expectations and the challenges the consumer goods sector faces going forward.

Already in a quandary as it faced IR4 changes to its very existence. We weigh in with international and local fuel retailer associations as well debate what the future holds for this sector.

REPLAY - Stream 2

Day 2 - Part 1

Presented by the top consultants in franchising will be invaluable not only to franchisors and franchisees needing to get advice and direction but will be invaluable to all those people out there who are looking to invest in a franchise. The nitty gritty’s of rebooting and resetting and getting franchisees back on track will be unpacked as franchising looks to the future.

The changes brought on by Covid-19 and how they impacted on franchising will be tackled by experts from FASA’s legal advising who will highlight development and changes to both contracts and operational manuals and to advise on other statutory issues that impact on franchising.

Day 2 - Part 2

From getting businesses back on track, to mapping the future, we tap into recent surveys which look at the what the future holds for business – whether it’s for women in business or to see what the franchise possibilities are in the rest of Africa.  Absa will also expand on the role of banking in the future of franchising.

As FASA is an active member of the World Franchise Council, the Conference has invited representatives from various franchise associations from around the world to discuss how they have coped with the pandemic and how their franchise members are planning for renewed growth.

Agenda

Please note that topic could change without any notice

09:45 - 09:55
Welcome by FASA Chairperson

Welcome by FASA Chairperson

Pertunia Sibanyoni

CEO of InspectaCar

 

Pertunia Sibanyoni, Chairperson of FASA and CEO of Inspecta-Car believes that while some of franchise sectors, like those in the restaurant and liquor retail sectors are being hardest hit, surviving the crisis and rebooting becomes a precarious balancing act for all franchises that requires team work and a focused business approach. But if there is one business sector that knows how to balance the scales of supply and demand, be innovative enough to change course and use its collective power to weather the storm, it’s franchising.

10:00 - 10:45
The world and South Africa beyond 2021 - The latest flags, Scenarios and Probabilities

The world and South Africa beyond 2021 - The latest flags, Scenarios and Probabilities

Clem Sunter

Futurist and Scenario Strategist

 

Giving the voice of reason to the start of the conference on Wednesday 25th August will be Clem Sunter, Scenario Planner and Futurist who is tracking the global flags that impact business and economies around the world. As we have seen with the pandemic, no one country is immune from foreign influences – whether political, health-wise or social – and the many flare-ups and socio-economy changes can have long-term effects on economic recovery

10:45 - 10:55

Tea Break

THEME 1: Restaurant and Quick service Restaurant Sector

11:00 - 11:40
Waking up to a new world - Post Apocalypse

Waking up to a new world - Post Apocalypse

Mike Said What?

Speaker

 

Mike Said – who’s company is MikeSaidWhat?  describes himself as ‘just a waiter who got lucky’.  With 27 years in the hospitality industry including 3 years as the marketing manager of one of SA’s leading brands (Mugg & Bean), Mike brings his own brand of humour and understanding to the weird and wonderful world of franchising.  He pulls no punches ... and tells us exactly how it is in a humorous and down to earth manner.

11:45 - 12:20
Challenges & Changes

Challenges & Changes

Wendy Alberts

CEO at RASA Restaurant Association of South Africa

 

As the national trade association for the hospitality industry that include accommodation, restaurant & catering sectors, it has been at the forefront in the struggle to keep South Africa’s hospitality and tourism industry alive during the pandemic.

12:25 - 12:55
Trends and Innovation going forward - Local franchisor

Trends and Innovation going forward - Local franchisor

Akhona Qengqe

Chief People Officer - KFC Africa

 

Making up the largest segment of the franchise pie, the restaurant and fast food sector has suffered the most d uring the pandemic andg overnment needs to recognise the role it plays and intervene to save small businesses as well as save the thousands of jobs that are being lost.”

13:00 - 13:25

Panel Discussion with international guests

Moderator

Chip Brekken, Global Development – Re/Max

Kika Wise – Kida Stretch Studios

Frank Milner – Tutor Doctor

Theo Milward – Swimtime

13:30 - 13:55

Lunch Break

THEME 2: Consumer Services

14:05 - 14:25
Services Sector - Changes & Challenges, Trends & Innovation

Services Sector - Changes & Challenges, Trends & Innovation

Lot Maceve

President of the Funeral Industry Practitioners of SA (FIPSA)

 

The coronavirus pandemic has put immense pressure on the funeral industry, as cases continue to rise and we battle to cope with the high numbers of burials, putting the industry in jeopardy. If we had anticipated this, we would have planned better and we would have achieved better results.

14:30 - 14:50
Services Sector - Global development

Services Sector - Global development

Chip Brekken

Director – Global Development (Europe, Africa, Middle East)

 

The real estate sector had to adapt to the requirements brought on by the pandemic by leveraging technology and networks – transforming the way homes are bought, sold and rented and how property is managed - making the real estate industry easier to navigate and
more dynamic in the future.

14:55 - 15:15
Services Sector - Changes & Challenges, Trends & Innovation

Services Sector - Changes & Challenges, Trends & Innovation

Hakika V Wise

Founder/Owner of Kika Stretch Studios

15:20 - 15:40
Services Sector - Expansion of educational services offering leverage to the latest technologies to change the trajectory of students’ lives. 

Services Sector - Expansion of educational services offering leverage to the latest technologies to change the trajectory of students’ lives. 

Frank Milner

President of Tutor Doctor

 

Education systems around the world are struggling, students are struggling in this ever-changing landscape that is impeding students from achieving their goals and dreams. Tutor Doctor, operating in 15 different countries, is expanding its service offerings to be able to leverage the latest technologies to change the trajectory of student's lives.

15:45 16:05

Services Sector - Changes & Challenges, Trends & Innovation

Theo Millward

MD Swimtime UK

09:45 - 09:55
Welcome by MC

Welcome by MC

Elana Koral

Franchise Coaches Director

 

Collaborating with FASA and Absa, Elana Koral of Franchise Coaches, a sponsor of the conference, believes the focus should be on what the future holds for this phenomenal business format that has the potential to transform the economic landscape of Africa.  Koral finds that a company that is able to pivot and adapt easily is well primed to make it in Africa.

10:00 - 10:45
Getting Business Back on Track

Getting Business Back on Track

Jacki Mpondo-Hendricks

First Chief Executive Officer at the South African United Business Confederation

 

Now, more than ever, businesses need to be ready for the various challenges facing our economy and have the agility to adapt. We need to recover, regroup and then collectively focus on key areas to unlock the potential in growth sectors, optimise value chains and embrace the benefits of the Fourth Industrial  Revolution (4IR) through broad-based inclusion.

10:45 - 10:55

Tea Break

11:05 - 11:25
Industry Code & IP protection

Industry Code & IP protection

Eugene Honey

Attorney - Adams & Adams

 

FASA was involved in developing and refining the Franchise Industry Code aimed at developing and supporting ethical franchising and regulating behaviour within the Franchise Industry and providing for certain matters not dealt with by the CPA including a robust mediation process.

11:30 - 11:55
Lessons learnt from COVID-19/POPIA

Lessons learnt from COVID-19/POPIA

Ian Jacobsberg

Attorney - Andersen

12:00 - 12:25
The Covid-19 Conundrum in Food Franchising

The Covid-19 Conundrum in Food Franchising

Maria D'Amico

Director of D'Amico Incorporated Attorneys

12:30 - 12:55
Renewal of franchise Agreements

Renewal of franchise Agreements

Alex Protulis

Attorney, Christodoulou & Mavrikis

13:00 - 13:25

Panel Discussion focus on franchising

Group Discussion

13:30 - 13:55

Lunch Break

14:00 - 14:40

Afreximbank Franchise Eco- system survey

Moderator

Afreximbank was established in 1993 by African Governments, for the purpose of financing, promoting and expanding intra-African and extra-African trade. This is an extremely important survey of franchise stakeholders to determine growth opportunities and how these can be facilitated as Africa is the next frontier in franchise growth.

14:45 - 15:10
Key considerations for expansion into African countries

Key considerations for expansion into African countries

Lindy Barbour

Director at The Franchise Firm (Pty) Ltd

 

Interviews we conducted with local franchises reflect an optimistic take on franchising in Africa that suggests that there is no shortage of entrepreneurial spirit in Africa. There is also an opportunity for new types of franchises to service the African market which makes investing in Africa an exciting and viable option.

14:55 - 15:15
Micro & Social Franchising

Micro & Social Franchising

Anita Du Toit

Franchise Development Consultant

15:20 - 15:40

The Potential in Africa

Ada Osakwe

Founder, Agrolay Ventures / The Nuli Juice Company

09:45 - 09:55
Welcome by Absa

Welcome by Absa

Stonie Steenkamp

Regional Coverage Central Region (FS NC and NW).

10:00 - 10:40
Economic outlook

Economic outlook

Miyelani Maluleke

Absa Macro-economist

 

Like the rest of the world, our economy is taking strain and a post COVID-19 recovery will take as long as five years but if we all work together to build an inclusive economy that stimulates business opportunities that in turn create jobs, South Africa can recover and prosper.

10:45 - 10:55

Tea Break

11:00 - 11:20

Industry overview in the fast moving consumer goods sector

Neo Momodu

Executive, Legal, Regulatory & Sustainability - Consumer Goods Council South Africa

 

The Covid-19 pandemic has emphasised the importance of closer collaboration between government and the business sector to grow the economy. It has also highlighted the crucial role of the consumer goods sector in ensuring that people have access to basic goods and food security during the crisis.

11:25 - 11:55
Changes & challenges in the fast moving consumer goods sector

Changes & challenges in the fast moving consumer goods sector

Tony Da Fonseca

MD of OBC Group

 

Franchising is represented by the strength of the collective and if harnessed in the right way, can help us overcome this crisis. We have always known that the franchise business format works in good times and now we must all prove that it will also work during challenging times. I believe franchising can do this and that we will bounce back stronger from this.

12:00 - 12:40
Trends & innovations in the retail sector

Trends & innovations in the retail sector

Gareth Ackerman

Corporate Governance Committee

 

Many businesses are struggling to survive due to restrictions, and whilst we understand and support measures to protect lives and livelihoods, this has to be balanced with also protecting jobs and businesses. There is no time for more talk shop. We need to roll up our sleeves and work together to build SA, its people and the economy.

12:45 - 13:15
How to succeed on the African continent

How to succeed on the African continent

Frans Van Der Colff

MD – VDC Consulting and Faculty and Executive Fellow at Henley Business School - Africa

 

What started as reports of 'pneumonia' has since claimed many lives across the globe. The pandemic has destroyed economies, communities and businesses, with yet no end in sight.

How do we move forward from here? We will have to look at new approaches to business to ensure success and sustainability in a very different environment.

13:30 - 13:55

Lunch Break

14:00 - 14:40
Smart Mobility 2030 South Africa in the Automotive Sector

Smart Mobility 2030 South Africa in the Automotive Sector

Hideki (Dex) Machida

Senior Manager KPMG

 

The Mobility 2030 initiative in South Africa is identifying, evaluating and developing views on the impact of global e-Mobility trends on the African continent, understanding how emerging markets are affected and ensuring “African” solutions are adopted to help people connect to meconomic opportunities.

14:45 - 15:05
Changes & Challenges in the Automotive Sector

Changes & Challenges in the Automotive Sector

Reggie Sibiya

CEO – Fuel Retailers Association

 

Never before has our industry been at such a crucial crossroad – not only having to embrace the future age of Artificial Intelligence, electric cars and green energy – but finding innovative ways to incorporate those capabilities into their operations in what is an ever-changing technological, economic and socio-political landscape.

15:10 - 15:40
Trends & Innovation in the Automotive Sector

Trends & Innovation in the Automotive Sector

Hedley Judd

National Director of TEPA

 

The motor industry has felt the stress of the
pandemic but not to the extent to be debilitating to the business. The lessons learnt during this time in terms of our digitisation will have a profound influence on the way the supply chain works and how business is conducted where a physical presence is not mandatory for the efficacy of the work being conducted.

15:45 - 16:15

International perspective in the Automotive Sector

Andrea Bailey- Brown

CEO and Founder at Bailey Brown Business and Franchise Consulting

 

Andrea Bailey Brown is a serial entrepreneur. She is the CEO and Founder at Bailey Brown Business and Franchise Consulting. Andrea holds a Bachelor of Education degree from the University of Alberta.

09:45 - 09:55
Welcome by MC - GroeGlobal

Welcome by MC - GroeGlobal

Sean Goldsmith

10:00 - 10:20
Women in Business Survey Presentation

Women in Business Survey Presentation

Melanie Hawken

Founder and CEO of Lionesses of Africa Public Benefit Corporation

 

Our survey showed that South African women entrepreneurs have a strong dedication to their communities and see a role for themselves in creating jobs. Their motivations in launching their business enterprises reflect their interests in supporting themselves and their families as well as their commitment to uplifting others.

10:20 - 10:40
Women in Business Survey Presentation

Women in Business Survey Presentation

Dr. Linda Zuze

Research Director at Lioness Data

 

Our survey showed that South African women entrepreneurs have a strong dedication to their communities and see a role for themselves in creating jobs. Their motivations in launching their business enterprises reflect their interests in supporting themselves and their families as well as their commitment to uplifting others.

10:45 - 10:55

Tea Break

11:00 - 11:40
The Franchisor/Franchisee Dynamic

The Franchisor/Franchisee Dynamic

Elana Koral

Franchise Coaches Director

 

In times of crisis, we need a call for Ubuntu! Ubuntu is about recognising the ‘humanity of others’ which is at the very heart of franchising.  This is the time that we need to connect, understanding that it is not just the strength of the individual but the collective strength that gives a franchise system the muscle to pull through difficult times. Team coaching can enable this connection in a meaningful way.

11:45 - 12:20

Panel Discussion focus on franchising

Moderator

12:25 - 12:55
Global overview by World Franchise Council

Global overview by World Franchise Council

Jason Gehrke

Director, Franchise Advisory Centre (Australia) and Vice Secretariat for Communications

 

In broad terms, franchising around the world has been slowed but not stopped by the pandemic. Many managed change in the early stages of the pandemic, and many brands surprised themselves with how quickly they and their franchisees adapted to a new normal. The economies of many nations are now bouncing back to similar levels before Covid, and this rising tide helps lift all boats.

13:00 - 13:30

Panel Discussion focus on franchising

Moderator

Including representatives from franchise associations from around the world.

13:30 - 13:55

Lunch Break

14:00 - 14:40
Rising from the Ashes –The Future of Franchising

Rising from the Ashes –The Future of Franchising

Eric Parker

Director – FRANCHISING PLUS

 

Finding the silver lining is what franchising is all about; this conference will unlock the entrepreneurial potential and have a positive effect as individuals, entrepreneurs and business owners get together to analyse the status quo, look for opportunities and develop or find new avenues to pursue.

14:45 - 15:15

Panel Discussion focus on franchising

Moderator

15:20 - 15:45
Role of banking in the future of franchising

Role of banking in the future of franchising

James Noble

Head: Wholesale, Retail and Franchising at Absa Group Limited

 

Resetting and repositioning for the future is the challenge and especially in the financing world that services a wide spectrum of businesses in all sectors. Now more than ever, we need to step up to the plate to support franchising and assist franchisors and franchisees get back on their feet, have faith in the robustness of the sector and fund new entrants into the market.

15:50 - 16:15

Panel Discussion focus on franchising

Group Discussion

OUR MODERATORS

Adding value with local and international expertise

Giving their expertise as moderators and bringing in international speakers will be Sean Goldsmith of GroeGlobal and Elana Koral of Franchise Coaches whose links with franchisors and experts around the world will see key players participate in the panel discussions to give a broader perspective

OUR MC

Candy Guvi

Marketing & Investment Communications, Absa Investment Management

Candy is a seasoned communications professional, moderator, speaker and business executive coach with over 13 years’ experience involved in strategic corporate communications in financial services and financial journalism (both broadcast & print). She is currently employed as a Senior Investment Communications Specialist at Absa Investment Management.

Before joining the corporate world in 2013, she spent many years as a financial journalist, presenter and producer at one of South Africa’s leading business TV stations, Business Day TV. She was also a regular news anchor on the station and held numerous on-air interviews, including moderating panel discussions with leading local and regional business executives.

OUR MC

Zukelwa Solomon

Head of Investment Collateral – Absa Global Investments and Solutions

Zukelwa heads Absa Global Investment Solutions’ communications strategy and stakeholder engagement, where she researches and authors high quality written material for both adviser and individual investor audiences. She possesses an exceptional ability to translate and simplify technical content into written material that appeals to a broad range of audiences.

Zukelwa cut her teeth in financial journalism in 2009, working for one of the leading business news channels in the country, before joining Absa in 2015, as an Investment Collateral Writer. Her expert written and strong verbal communication skills have seen her successfully develop and implement communication initiatives, in partnership with key stakeholders, to advance the positioning of investment products and services.

LET'S HEAR IT FROM Event Speakers

Pertunia Sibanyoni

CEO of InspectaCar

Maria D’Amico

Director of D'Amico Incorporated Attorneys

Tony Da Fonseca

MD of OBC Group

Eugene Honey

Attorney - Adams & Adams

Ian Jacobsberg

Attorney - Andersen

Lindy Barbour

Director at The Franchise Firm (Pty) Ltd

Miyelani Maluleke

Absa Macro-economist

Clem Sunter

Futurist and Scenario Strategist

Hedley Judd

National Director of TEPA

Melanie Hawken

Founder and CEO of Lionesses of Africa Public Benefit Corporation

Dr. Linda Zuze

Research Director at Lioness Data

Chip Brekken

Director – Global Development (Europe, Africa, Middle East)

Reggie Sibiya

CEO – Fuel Retailers Association

Alex Protulis

Attorney, Christodoulou & Mavrikis

Eric Parker

Director – FRANCHISING PLUS

Elana Koral

Franchise Coaches Director

Gareth Ackerman

Chairman of the corporate governance committe

Hakika V Wise

Founder/Owner of Kika Stretch Studios

Jacki Mpondo-Hendricks

First Chief Executive Officer at the South African United Business Confederation

Lot Maceve

President of the Funeral Industry Practitioners of SA (FIPSA)

Frans Van Der Colff

MD – VDC Consulting and Faculty and Executive Fellow at Henley Business School - Africa

Akhona Qengqe

Chief People Officer - KFC Africa

Stonie Steenkamp

Regional Coverage Central Region (FS NC and NW).

Hideki (Dex) Machida

Senior Manager KPMG

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