FASA is a non-profit organization which represents the interests of franchisors, service providers and franchisees in South Africa. One of FASA's most important objectives is to promote ethical franchising - kindly refer to FASA's Code of Ethics - all franchisor and service provider members are required to sign the Code prior to becoming a member of FASA.
Should you wish to lodge a complaint regarding a franchisor (franchise company), please note the following:-
FASA accepts written complaints only in respect of member companies. If the company you wish to complain about is not a member of FASA, your complaint will unfortunately not be accepted. For a list of accredited member companies kindly click on this link http://www.fasa.co.za/showfranchises.php?acc=1
FASA is not a consumer body and therefore does not deal with matters related to end-users, customers or consumers of franchise brands and products.
Should you wish to lodge a complaint, kindly do so in writing only by clicking on the link below. The association does not manage complaints in-house so please DO NOT phone the association as telephonic enquiries and complaints cannot be accepted.
As per FASA's Code of Ethics, member companies have seven working days within which to respond in writing to a complaint received from FASA.