Franchise Training Archives - Franchise Association South Africa

by FASA Franchise Association South Africa

Customer care – The key to a successful festive season

The festive season is becoming known not only for giving a boost to retailers but with a growing online presence through customer care, it can also be a bumper year for e-tailers as well. If the Black Friday and Cyber Monday trend is anything to go by, consumers are spoilt for choice when it comes to bargains. Whether you are a bricks and mortar retailer or an on-line e-tailer, customer service remains the key to making successful sales. For retailers, it is about gearing up for year-end sales and making sure you are adequately prepared to address the festive rush. …

Franchising and auto aftermarket in the spotlight at the Eastern Cape Auto Franchise Indaba

FASA is proud to partner with the AIDC-EC to organize and take part in the Eastern Cape Auto Franchise & ‘Right to Repair’ Indaba taking place on the 3rd and 4th October at Abbotsford CC in East London – putting the spotlight on one of franchising’s fourteen business sectors – the Automotive Products & Services Category. According to Fred Makgato, CEO of FASA, “Franchised businesses in the Automotive Products & Services can play an important part in offering opportunities for entrepreneurs in the Eastern Cape to be part of a growing sector that has further opened up as a result …

Automatic HR Functions to achieve more efficient personnel management

Human resources management is arguably one of the most complex and daunting aspects of managing a business. Unless a franchisee or business owner has HR management training or experience, personnel management presents a number of potential challenges. FASA Franchise Association South AfricaTo protect, lobby, promote and develop ethical franchising across all sectors in South Africa with specific focus on transformation. www.fasa.co.za …